Reeca Travel

Privacy Policy

Reeca Bus - Daily Route: Gaborone - OR Tambo International Airport

1. Introduction

We value your privacy. This policy outlines how we collect, use, protect, and disclose your personal information when you use our airport bus transport services or access our website or booking platforms.

2. Information We Collect

We may collect the following personal information:

  • Full name
  • Contact details (email, phone number)
  • Passport or ID number (if required for cross-border travel)
  • Payment details (processed securely via third-party providers)
  • Travel information (e.g., pick-up/drop-off locations, flight numbers, travel dates)

3. How We Use Your Information

Your data is used to:

  • Confirm and manage bookings
  • Communicate travel updates or service changes
  • Provide receipts or invoices
  • Handle lost & found inquiries
  • Ensure compliance with immigration/border control requirements
  • Improve service delivery and customer experience

4. Data Protection and Security

We take all reasonable steps to protect your personal information:

  • Data is stored securely on encrypted servers
  • Only authorized staff can access your data
  • We do not store credit card information ourselves (payments are handled by secure third-party processors)

5. Sharing Your Information

We do not sell or rent your personal information. We may share it only when:

  • Required by law (e.g., immigration authorities)
  • Necessary for service delivery (e.g., with our booking partners or payment processors)
  • You provide explicit consent

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where legally applicable)
  • Withdraw consent for marketing communications at any time

7. Cookies and Website Usage

If you use our website:

  • We may use cookies to improve browsing experience and monitor traffic.
  • You can disable cookies in your browser settings if you prefer.

8. Contact Us

For questions, data requests, or privacy-related concerns, please contact:

Email

traveltalk@reecatravel.co.bw

Phone/WhatsApp

00267 73061124
00267 76506348

Office

Mogobe Plaza
Gaborone CBD, 4th Floor Botswana

9. Images and Video Recordings

We may capture images and video in and around our vehicles for safety, security, and promotional purposes. This may include incidental recording of passengers or their personal items.

Where individuals are not identifiable (e.g., only the back of a head / body or non-distinct features are visible), such recordings are generally not treated as personal data.

We do not use incidental footage to identify individuals or to suggest endorsement of our services.

If identifiable images are used, we will seek appropriate consent where required by applicable law.

10. Incidental Appearance in Media

By using our transport services, you acknowledge that photos and videos may be recorded for operational, safety, and promotional purposes (including publication on platforms such as TikTok and similar channels).

Passengers may be captured incidentally in the background. Where individuals are not identifiable (for example, where faces are not visible), such appearances are not considered featured participation.

We do not intentionally identify individuals without consent, nor imply endorsement by any person whose likeness or personal belongings (e.g., bags or clothing) appear incidentally.

11. Policy Updates

We may update this Privacy Policy occasionally. Updates will be posted on our website and take effect immediately upon publication.